It’s always a pleasure to come to Yorkshire and work with the fabulous people at the North Yorkshire Moors Railway! We have shared several days with deep-dive workshops (and a fair amount of mirth too!) plus mentoring with both the Senior Management Team and Management Team on the current programme. The season is well under way now, the stations are busier and the teams have much to juggle to keep the wonderful experience they provide running smoothly as well as manage all the personnel, both employed and volunteers. Skills learned, discussed and applied all help with efficient and effective functionality. Our focus this month was Communication Skills and Effective Delegation, including role mindmapping.