Effective Questioning and Active Listening
Whilst with the North Yorkshire Moors Railway, it was so pleasing to see their Mission, Vision and Values framed and up on the wall around stations and offices. This was work we did together over two days with an across-the-railway group who worked wonderfully together. It has been an exciting time at NYMR with a visit from King Charles III last week to commemorate their 50 years heritage. What a wonderful organisation to be involved with!
I always enjoy my time with the team. During our recent Management & Leadership Development session, we reviewed the implementation of previous topics and continued with Communication Skills. A particular focus was on understanding and effectively using different Questioning techniques and Active Listening.
If you are interested in discovering more about the Management and Leadership Development programme, please click here.